Ghibli Al Inc. is committed to providing convenient and reliable shipping services to our customers in the United States. We specialize in hair clips, headbands, and other everyday hair accessories, and we handle order confirmation, product packaging, shipment arrangement, and the provision of logistics tracking information.
This Shipping Policy applies to customers who purchase products through the official Ghibli Al Inc. website for delivery within the United States.
- Shipping Area
Our shipping services cover the United States, including:
- Major U.S. cities and their surrounding areas.
- Most residential and commercial addresses within the U.S.
- Other U.S. locations that meet the delivery requirements of our logistics partners.
The specific shipping area is determined by the delivery addresses available for selection at the checkout page.
- Order Processing Time
Once a customer has successfully placed an order and completed payment, we will begin processing the order:
- Order review: Typically 1–2 business days.
- Product packaging: Typically 1–3 business days.
- Estimated dispatch time: Orders are generally dispatched within 1–3 business days following order confirmation.
Please note that processing times may be extended during holidays, promotional events, or periods of high order volume.
- Estimated Delivery Time
The estimated delivery time for orders within the United States is as follows:
Order processing and preparation: 1–3 business days
Logistics transit: 3–7 business days
Total estimated time: 4–10 business days
These are estimates based on standard conditions. Actual delivery times may vary depending on the destination, weather conditions, holidays, and logistics operations.
- Shipping Carriers
Depending on the destination, package dimensions, and specific logistics arrangements, we may utilize the following U.S. shipping carriers:
UPS
Provides domestic parcel shipping, logistics tracking, and last-mile delivery services.
FedEx
Provides parcel shipping, delivery, and order tracking services.
DHL
Provides parcel shipping, logistics tracking, and related delivery services.
The specific carrier used will be determined at the time of shipment.
5. Shipping Costs
Shipping costs are calculated based on the number of items in your order, the weight of the package, the delivery address, and the selected shipping service.
- The exact shipping cost will be displayed at the website checkout.
- If your order qualifies for free shipping under our published terms, the relevant policy will apply.
- Any additional shipping charges will be clearly displayed before you complete your payment.
- Order Tracking
Once your order has been dispatched, Ghibli Al Inc. will send tracking information to the email address provided at the time of your order.
You may track your order by following these steps:
Locate your order shipment confirmation email.
Find the provided tracking number.
Visit the official website of the carrier (UPS, FedEx, or DHL).
Enter your tracking number to view the latest shipment status.
Please note that it may take some time for tracking information to be updated in the carrier’s system; please allow for a brief delay after receiving your tracking number.
- Shipping Delays
In certain circumstances, deliveries may be affected by the following factors:
- Severe weather or natural disasters.
- Public holidays or peak shipping periods.
- Incomplete or inaccurate delivery addresses.
- Temporary adjustments to logistics networks.
- Other unforeseen circumstances beyond standard delivery operations.
If your order has not arrived by the estimated delivery date, please contact us.
We will assist by contacting the carrier to investigate the status of your package and, based on the findings and our applicable policies, provide an appropriate resolution—such as a reshipment or a refund.
- Delivery Address Requirements
To ensure your order is delivered successfully, please carefully verify your delivery address during checkout.
- Please provide the full street address, city, state, and postal code.
- Ensure that your contact phone number and email address are valid.
- If you discover an error in your address, please contact our customer service team as soon as possible.
- Please be aware that if an order has already been dispatched, modifying the delivery address may be restricted by the carrier.
- Package Delivery
Upon receiving your order, we recommend that you promptly inspect both the package and the items inside. If you discover any issues—such as damage, missing items, or discrepancies between the items received and your order—please contact us promptly and provide your order number along with relevant photos so that we can verify and resolve the matter.