Ghibli Al Inc. is committed to providing high-quality hair clips, headbands, and other everyday hair accessories to our customers in the United States. We value every customer’s shopping experience and strive to ensure that the products you purchase meet your expectations.
If you are not satisfied with your purchase, or if an item has a quality issue, you may request a return, exchange, or refund in accordance with the policy below.
This policy applies to products purchased through the official Ghibli Al Inc. website and delivered within the United States.
- Return Period
Customers may submit a return request within 30 calendar days from the date the items are received.
When requesting a return, please ensure that:
- The product and its accessories remain complete.
- The product has not been damaged due to improper use.
- The original packaging is retained whenever possible.
- You provide a valid order number and proof of purchase.
In cases involving quality issues, damage during transit, or items that significantly differ from the order, we will address the situation based on the specific circumstances and applicable laws; we will not use general return conditions to unreasonably restrict your statutory rights.
- Eligible Returns
You may request a return in the following situations:
Product Quality Issues
If the hair clips, headbands, or other items you receive have manufacturing defects, functional malfunctions, or other quality-related issues, you may contact us to request a return or refund.
Damage During Transit
If an item is broken, deformed, or otherwise visibly damaged during shipping, please provide photographs of the item along with your order information.
Discrepancies with the Order
If the style, quantity, or specifications of the items received do not match your order, please contact us so we can resolve the issue.
Returns for Personal Reasons
If you wish to return an item due to personal preference, style choice, or other non-quality-related reasons, you may submit a request, provided the item meets our return criteria.
- Non-Eligible Returns
To the extent permitted by applicable law, the following items or situations may not be eligible for return under our standard return policy:
- Products damaged due to human error or user action.
- Damage resulting from improper use, storage, or cleaning. – The product shows clear signs of use and does not fall under circumstances where returns are legally required to be accepted.
- The standard return application period has expired, and the situation does not qualify for any legal exceptions.
- You are unable to provide sufficient order information, making it impossible to verify the purchase record.
Special Note: For products with quality issues or cases where there is a legal right to return, a return request will not be automatically rejected simply because the item has been unsealed or used. We will review each case based on the specific circumstances and applicable laws.
- Return Process
Customers may request a return by following the steps below:
Step 1: Contact Us
Submit your return request via our customer service email, including your order number and the reason for the return.
Step 2: Await Review
Our customer service team will verify your order information and the condition of the product. We typically respond within 1–2 business days.
Step 3: Receive Return Address
Once your return request is approved, we will provide you with the appropriate U.S. return address and return instructions.
Step 4: Ship the Item Back
Please return the item according to the instructions provided by our customer service team. We recommend keeping a record of your shipment tracking number and proof of postage.
Step 5: Product Inspection
Upon receiving the returned item, we will inspect its condition to confirm that it meets the criteria for a refund.
- Return Shipping Costs
Responsibility for return shipping costs is determined based on the reason for the return:
Reason for Return | Responsible Party
Quality issues | Ghibli Al Inc.
Damage during transit | Ghibli Al Inc.
Item received does not match the order | Ghibli Al Inc.
Returns due to personal reasons | Customer
For returns where Ghibli Al Inc. is responsible for shipping costs, we will provide you with appropriate return arrangements or further instructions.
- Refund Processing Time
Once we have received the returned item, completed the inspection, and confirmed that it meets the refund criteria, we will process the refund via the original payment method. Refund Timeline:
- Inspection of returned items: Typically 1–3 business days after receipt.
- Refund processing: Once approved, the refund will generally be initiated to the original payment method within 3–5 business days.
- Arrival of funds: The time it takes for funds to appear in your account may vary depending on the processing speed of your issuing bank or payment provider.
Refunds will be issued to the customer’s original payment method.
If a refund does not appear within the expected timeframe, please first contact your bank or payment provider; you may also reach out to us for assistance.
- Order Cancellation
If you wish to cancel an order, please contact us via our customer service email as soon as possible.
- Orders that have not yet entered the processing or shipping stage may be cancelled.
- Orders that have already been shipped must generally be handled through the return process.
- For orders that are successfully cancelled and eligible for a refund, the funds will be returned via the original payment channel.
We will process cancellation requests based on the current status of the order and applicable laws.
- Exchange Policy
If you receive a hair clip or headband that is defective, or if the item received does not match your order, please contact us to request an exchange.
Exchanges are subject to the condition of the item and current stock availability.
If the exact item is unavailable, we will work with you to find an appropriate alternative solution, which may include a refund.
- Return Address
Address: 1742 S Frazier St, Philadelphia, PA 19143
- Refund Disputes and Special Circumstances
If you have any questions regarding the outcome of a return review or a refund, please contact the Ghibli Al Inc. customer service team.
We will re-examine the order, the condition of the item(s), and relevant communication records, and we will strive to resolve the issue through amicable discussion.
This policy does not exclude or limit any statutory rights granted to consumers under U.S. federal law or applicable state laws. 11. Contact Us
If you have any questions regarding returns, refunds, exchanges, or order cancellations, please contact us via the following:
Company: Ghibli Al Inc.
Address: 1742 S Frazier St, Philadelphia, PA 19143
Email: [email protected]
Email Response Time: We typically respond within 24 business hours of receiving your email.